An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.
Typical Job Roles:
- Help Desk Technician
- First or Second Line Support
- IT Infrastructure Technician
- Network Support
Entry Requirements Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
As part of this apprenticeship, we deliver
- CIW Network Technology Associate
- CIW Internet Business Associate
- MTA Cloud Fundamentals
- MTA Software Development Fundamentals