Terms and Conditions

1. Introduction

These terms and conditions govern your use of the VQ Solutions website and the services we provide. By accessing our website or using our services, you agree to be bound by these terms.

VQ Solutions Ltd is a company registered in England and Wales. Our registered office is in the United Kingdom.

2. Definitions

• "We", "us", "our" refers to VQ Solutions Ltd
• "You", "your" refers to the user of our website or services
• "Services" refers to apprenticeship programmes, training courses, and related educational services
• "Website" refers to www.vqsolutions.co.uk and all associated pages
• "LMS" refers to our Learning Management System accessible to registered learners

3. Use of Website

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches any applicable local, national or international law or regulation
• Use the website in any way that is unlawful or fraudulent
• Transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material
• Knowingly transmit any data, send or upload any material that contains viruses or any other harmful programs
• Attempt to gain unauthorised access to our website, servers, computers or databases

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of VQ Solutions Ltd or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or in any way exploit any of the content on this website without our prior written consent.

5. Course Enrolment and Services

5.1 Apprenticeship Programmes

Enrolment on apprenticeship programmes is subject to eligibility criteria, funding availability, and employer agreement. We reserve the right to refuse enrolment where eligibility criteria are not met.

5.2 Professional Qualifications and Short Courses

Course fees, where applicable, are payable in accordance with our payment terms. We use Stripe to process payments securely. All fees are subject to our refund and cancellation policy.

5.3 Learning Management System (LMS)

Registered learners will be provided with login credentials to access our LMS. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

6. Payments

Where payment is required for our services, we use Stripe as our payment processor. By making a payment, you agree to Stripe's terms of service. We do not store your full payment card details on our servers.

All prices are quoted in GBP (£) and are inclusive of VAT where applicable.

7. Cancellation and Refunds

Cancellation and refund terms vary depending on the type of course or service. Please contact us for specific information regarding cancellations and refunds for your particular programme.

For funded apprenticeship programmes, withdrawal procedures are governed by Education and Skills Funding Agency (ESFA) rules and employer agreements.

8. Limitation of Liability

To the fullest extent permitted by law, VQ Solutions Ltd excludes all liability for any loss or damage arising out of or in connection with your use of our website or services.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Third-Party Links and Services

Our website may contain links to third-party websites, including but not limited to:

• YouTube (for embedded video content)
• Bookwhen (for course booking)
• Social media platforms

We have no control over the content of these websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use and protect your personal data.

11. Changes to Terms

We may revise these terms at any time by amending this page. Please check this page regularly to take notice of any changes we make, as they are binding on you.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these terms and conditions, please contact us: